Customer Services

SOAP ATELIER CUSTOMER SERVICES
email: info@soapatelier.com
tel: +31. (0) 6-25508746

SHIPPING & DELIVERY All products in our webshop are delivered from stock unless otherwise stated SOAP ATELIER aims to deliver within 3 days in the Netherlands from the moment the order and payment are both confirmed. Delivery takes place at the delivery address that the User has filled in during the ordering process. The shipping costs are free. Shipment within the Netherlands and Belgium (1-3 business days) Shipment within Europe (3-7 working days) Shipment to the rest of the world (United States and Canada): 4 - 10 business days

RETURNS & REPLACEMENTS
If you want to return an item for any reason, you must do so within 14 days in the original unopened packaging (All fragrances NON-REFUNDABLE if open) , with original labels and including invoice to:
SOAP ATELIER Oranjelaan 89 3311 DJ Dordrecht
As soon as your return has been treated, you will receive confirmation by e-mail within 7 days.

ORDERING
Orders with SOAP ATELIER will be processed after your order and payment has been confirmed. When your order has arrived with us, you will receive an order confirmation directly on the e-mail address you provided. When your order has been sent by us, you will receive a confirmation at the e-mail address you provided with a TNT Track & Trace code so that you can track your shipment on the TNTpost track & trace site.

PAYMENT
CREDIT CARD (Visa,Mastercard and American Express); You can safely enter your credit card information via our secure ssl procedure Together with your credit card organization, we ensure correct handling. We use the secure online payment systems from MOLLI Payment Services. All your sensitive information such as your name, address and credit card details are encrypted using secure sockets layer (ssl). In addition, payments through IDEAL take place in your trusted banking environment.

CONTACT US
SOAP ATELIER
Oranjelaan 89
3311 DJ Dordrecht
The Netherlands
tel. + 31. (0) 6-25508746
email: info@soapatelier.com

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